What is LibQUAL?
LibQUAL is a web-based survey that helps libraries assess and improve library services, change organizational culture, and market the library. The survey instrument measures library users' minimum, perceived, and desired levels of service quality across three dimensions: Affect of Service, Information Control, and Library as Place.
LibQUAL has been discontinued
ARL no longer provides support for the LibQUAL service but released it as a standalone open-source application, freely available for any person or entity who wants to use it. In addition, ARL also provides the questions from the LibQUAL survey instrument that can be input into any survey platform of choice (e.g. Qualtrics).
Please visit LibQUAL on GitHub for access to the software and supporting materials.