Home > Publications

LibQUAL+® has been the subject of numerous papers, presentations, and articles over the past several years. On this page, you can access that information online in the LibQUAL+® archives.

The ten most recent publications of each type (articles, presentations, etc.) are listed below. To find other publications, use the search feature below or click on the text reading "Click here to view all" next to each document type.

Articles

Click here to view All

•	From usage to user: library metrics and expectations for the evaluation of digital libraries Brinley Franklin, Martha Kyrillidou, and Terry Plum, In Evaluation of Digital Libraries: an insight into useful applications and methods. eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 17-39.
•	Digital Library Service Quality: what does it look like? Martha Kyrillidou, Colleen Cook, and Yvonna Lincoln, In Evaluation of Digital Libraries: an insight into useful applications and methods. eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 187-214.
•	ClimateQUAL: Organizational Climate and Diversity Assessment Martha Kyrillidou and M. Sue Baughman, C&RL News, 70(3) (March 2009): 154-157.
•	Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden the “LibQUAL+® Lite” Example Bruce Thompson, Martha Kyrillidou, Colleen Cook , Performance Measurement and Metrics, Vol. 10(1), 2009: 6-16.
•	LibQUAL+® and beyond: library assessment with a focus on library improvement Martha Kyrillidou, (Guest Ed.), Performance Measurement and Metrics, 9(3) (2008): 155-230.
•	When the evidence is not enough: organizational factors that influence effective and successful library assessment Steve Hiller, Martha Kyrillidou, and Jim Self, Performance Measurement and Metrics, 9(3) (2008): 223-230.
•	Measuring the Quality of Library Service through LibQUAL+® Martha Kyrillidou, Colleen Cook and S. Shyam Sunder Rao , in Academic Library Research: Perspectives and Current Trends, edited by M Radford and P Snelson, (59) (Chicago: Association of College and Research Libraries, 2008): 253-301.
•	LibQUAL+® (library quality), ProSeBiCA (development of new library services by means of conjoint analysis), and CAPM (comprehensive access to printed materials) Sayeed Choudhury, Martha Kyrillidou, Fred Heath, Colleen Cook, Bettina Koeper and Reinhold Decker, Performance Measurement and Metrics, 9(3) (2008): 216-222.
•	How You Can Evaluate the Integrity of Your Library Assessment Data: Intercontinental LibQUAL+® Analysis Used as Concrete Heuristic Examples Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Performance Measurement and Metrics, 9(3) (2008): 202-215.
•	The evolution of measurement and evaluation of libraries: a perspective from the Association of Research Libraries Martha Kyrillidou and Colleen Cook, Library Trends, 56(4) (Spring 2008): 888-909.

Presentations

Click here to view All

•	Beyond LibQUAL+®: Effective, Sustainable, and Practical Assessment Martha Kyrillidou, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010
•	Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden: The “LibQUAL+® Lite” Randomized Control Trail (RCT) Martha Kyrillidou, Bruce Thompson, Jacqui Dowd, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010
•	LibQUAL+® Survey Introduction Martha Kyrillidou, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010
•	Strategic Elements of LibQUAL+® at Texas A&M University Colleen Cook, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010
•	LibQUAL+® & LibQUAL+® Lite at the University of Glasgow Jacqui Dowd, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010
•	Value of Libraries: Relationships between Provision, Usage and Research Outcomes Michael Jubb, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010
•	LibQUAL+® Survey Introduction Martha Kyrillidou, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010
•	Qualitative Grounding: "22 Items and a Box" Colleen Cook, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010
•	Quantitative Evidence Bruce Thompson, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010
•	LibQUAL+® Survey Administration Martha Kyrillidou, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010

Related Articles

Click here to view All

•	PHASE 1 OCDA Scale Results: Psychometric Assessment and Descriptive Statistics for Partner Libraries Paul J. Hanges, Juliet Aiken, Xiafang Chen & Hali Chambers, Report on the University of Maryland results, 2007.
•	LibQUAL+(TM) Spring 2004 Survey Results
•	LibQUAL+(TM) 2004 Survey Highlights
•	Improving service quality in libraries: LibQUAL+(TM) Colleen Cook, Fred Heath, and Bruce Thompson, Washington, DC: Association of Research Libraries. (ISBN 0-918006-96-1) [forthcoming].
•	Statistics in Practice - Measuring and Managing: LISU Occassional Paper No. 32 Claire Creaser (ed.), 2003 Copyright: the individual contributors and LISU
•	LibQUAL+(TM) Spring 2003 Survey Results
•	LibQUAL+(TM) 2003 Survey Highlights
•	LibQUAL+(TM) 2003 Results Poster
•	NY3Rs/LibQUAL+(TM) Web site
•	Library Trends: A special issue on Measuring Service Quality Kyrillidou, M. and Heath, F., editors, 49, no. 4 (Spring 2001)

Special

Click here to view All

•	2010 LibQUAL+® Session I Highlights Supplementary
•	2010 LibQUAL+® Session I Highlights
•	2009 LibQUAL+® Session I & II Highlights Supplementary
•	2009 LibQUAL+® Session I & II Highlights
•	2009 LibQUAL+® Session I Highlights Supplementary
•	2009 LibQUAL+® Session I Highlights
•	2008 LibQUAL+® Session I & II Highlights Supplementary
•	2008 LibQUAL+® Session I & II Highlights
•	LibQUAL+® 2010 In-Kind Grant Program Guidelines
•	2008 Holiday Card Yolanda Glass

Bibliography

Click here to view All

•	LibQUAL+® Bibliography
•	LibQUAL+™ Study Bibliography

LibQUAL+® Update

Click here to view All

•	LibQUAL+® Update: Spring 2010 In this issue: 2010 participation update, LibQUAL+® events, 2011 In-Kind Grant Program, Spotlight on Bibliothèque Nationale et Universitaire de Strasbourg, TechQual+ webinar, and more.
•	LibQUAL+® Update: Winter 2010 In this issue: 2009 Survey Wrap-up, 2010 Survey Underway, LibQUAL+® Events, In-Kind Grant Winners Announced, Bookmark design contest, Spotlight on McGill University
•	LibQUAL+® Update: October 2009 Highlights in this issue: 2009 Survey information and update; 2010 Survey registration and fee structure; LibQUAL+® Events: Training sessions at ALA Midwinter 2010, METS Workshop, Service Quality Evaluation Academy, the 2010 Library Assessment Conference; An invitation for a chance to see yourself and your work in the new Procedures Manual; Spotlight on University of Haifa
•	LibQUAL+® Update: May 2009 In this issue: 2009 Session I Survey Deadline; Library Assessment Conference Proceedings Now Available; Summer Events with LibQUAL+®; Library Assessment Corner; and much more!.
•	LibQUAL+® Update: January 2009 In this issue: Special Note to 2008 Participants; Events: Booth Consultations at ALA Annual Conference, Service Quality Measurement in Libraries: A LibQUAL+® Exchange, etc.; Spotlight On: International Participation; Library Assessment Corner: 2009 ALA Midwinter Meeting Presentations, Graduate Student and Faculty Spaces and Services, SPEC Kit 308, etc.; and more!.
•	LibQUAL+® Update: October 2008 Highlights in this issue: Survey information 2008-2009; Events: 2009 ALA Midwinter Meeting in Denver, CO; Spotlight On: Northeastern University; Library Assessment Corner: Plans for the 2010 Library Assessment Conference and LibQUAL+® Publications: Papers, Posters, & Presentations; and more!.
•	LibQUAL+® Update: July 2008 Highlights in this issue include: 2008 LibQUAL+® survey information; LibQUAL+® presentations at the 2008 Library Assessment Conference; LibQUAL+® Events: ALA Midwinter 2009 and Using LibQUAL+® Effectively; LibQUAL+® Assessment Corner: Building Effective, Sustainable, and Practical Library Assessment with ARL and "Library Users’ Service Desires: A LibQUAL+® Study"; and more!.
•	LibQUAL+® Update: May/June 2008 Highlights in this issue include: 2008 ALA Annual Conference events; news from ARL: New ARL ED announcement; tips for turning your LibQUAL+® results into action; the latest LibQUAL+® research; and much more!.
•	LibQUAL+® Update: April 2008 Highlights in this issue include: 2008 Survey Information; LibQUAL+® on the Move; LibQUAL+® Events - Anaheim and Service Quality Evaluation Academy; Spotlight On: Oklahoma State University; Library Assessment Corner - WVU Today article, Library Assessment Blog; and more!.
•	LibQUAL+® Update: January 2008 Highlights in this issue include: 2008 Survey now available; LibQUAL+® at ALA in Anaheim, CA in June 2008; expansion of language translations and participants; LibQUAL+® Update new distribution schedule; recap of January events; special thanks to West Virginia University Libraries; and much more!.

Conference Papers

Click here to view All

•	Does using item sampling methods in library service quality assessment affect score norms?: A LibQUAL+® Lite study Colleen Cook, Bruce Thompson, Martha Kyrillidou, Paper presented at the 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
•	Does using item sampling methods in library service quality assessment affect zone of tolerance boundaries?: A LibQUAL+® Lite study Martha Kyrillidou, Colleen Cook, Bruce Thompson, Paper presented at the 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
•	Does using item sampling methods in library service quality assessment compromise data integrity?: A LibQUAL+® Lite study Bruce Thompson, Martha Kyrillidou, Colleen Cook, Paper presented at the 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
•	ClimateQUAL™: Organizational Climate and Diversity Assessment Martha Kyrillidou, Charles Lowry, Paul Hanges, Juliet Aiken, and Kristina Justh, Paper presented at the 2009 Association of College and Research Libraries Conference, Seattle, WA, March 2009.
•	How You Can Evaluate the Integrity of Your Library Assessment Data: Intercontinental LibQUAL+® Analysis Used as Concrete Heuristic Examples Bruce Thompson, Martha Kyrillidou, Colleen Cook, Paper presented at the Library Assessment Conference: Building Effective, Sustainable and Practical Assessment, Charlottesville, VA, September 25, 2006.
•	Using National and International Score Norms as a Library Service Quality Benchmarking Tool Bruce Thompson, Colleen Cook, Martha Kyrillidou, Paper presented at the 17th meeting of the Greek Academic Libraries, Ioannina, Greece, September 24-26, 2008.
•	MINES FOR LIBRARIES: Measuring the Impact of Networked Electonic Services Noula Alvanoudi, Fillipos Kolovos, Martha Kyrillidou, Presented at the 17th Annual Conference of Greek Academic Libraries, Ioannina, Greece, September 16, 2008 (In Greek).
•	LibQUAL Canada 2007: Service Quality Bench-marking on a National Scale Sam Kalb, Queen's University, Paper presented at the IFLA Satellite Conference: Library statistics for the 21st century world, an initiative of UIS, IFLA and ISO, August 18-19, 2008.
•	DigiQUAL™: A digital library evaluation service Martha Kyrillidou, Fred Heath, Colleen Cook, Yvonna Lincoln, Bruce Thompson and Duane Webster, Research paper presented at the 7th Northumbria International Conference on Performance Measurement in libraries and information services (PM7), South Africa, August 13-16, 2007.
•	Library Users' Service Expectations: A LibQUAL+® Study of the Range of What Users Will Tolerate Bruce Thompson, Martha Kyrillidou, Colleen Cook, Paper presented at the 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Stellenbosch, South Africa, August 13, 2007.

4th Northumbria Proceedings

Click here to view All

•	Proceedings of the 4th Northumbria International Conference on Performance Measurement in Libraries and Information Services Edited by Joan Stein, Martha Kyrillidou, Denise Davis, Pittsburgh, Pennsylvania, August 12-16, 2001 (Washington, DC: Association of Research Libraries, 2002).
•	User-framed library servies at Arizona State University West Marilyn Myers, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
•	Welfare or wisdom: performance measurement of information skills education Stephen Town, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
•	The Libecon Project: Library statistics for international benchmarking and advocacy David Fuegi, Phillip Ramsdale, and John Sumsion, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
•	The forging of consensus: a methodological approach to service quality assessment Colleen Cook, Fred Heath, Martha Kyrillidou, Duane Webster, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
•	The attributes of information as an asset, its measurement and role in enhancing organizational effectiveness Joan Stenson, Charles Oppenheim, and Richard Wilson, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
•	The Association of Research Libraries Statistics and Measurement Program: From Descriptive Data to Performance Measures Julia Blixrud, presented at the 67th IFLA Council and General Conference, August 16-25, 2001 and the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
•	The Academic Quality Improvement Project (AQIP) and accredidation: When assessment is not optional Jeffrey Gatten, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
•	Technology - Pied Piper or playground bully? Or, creating meaningful measures using emerging technologies: Separating the reality from the myths Christine Koontz, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
•	Strategic uses of evaluation and performance measurement Geoffry Ford, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.

5th Northumbria Proceedings

Click here to view All

•	Cross-cultural implementation of LibQUAL+™: the French language experience Martha Kyrillidou, Toni Olshen, Fred Heath, Claude Bonnelly, Jean-Pierre Cote, in Library measures to fill the void. Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Durham, UK, July 29, 2003: 193-199.
•	LibQUAL+™ from the UK Perspective Colleen Cook, Fred Heath, Bruce Thompson, In Library measures to fill the void. Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Durham, UK, July 28, 2003: 156-159.
•	Filling the void or bridging the deep?: LibQUAL+™ in the UK Stephen Town, Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Durham, UK, July 29, 2003: 212-219.

6th Northumbria Proceedings

Click here to view All

•	Assessment in North American Research Libraries: A Preliminary Report Card Steve Hiller, Martha Kyrillidou and Jim Self, Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 22-25, 2005.
•	The Story Behind the Numbers: Measuring the Impact of Networked Electronic Services (MINES) and the Assessment of the Ontario Council of University Libraries’ Scholars Portal Brinley Franklin, Martha Kyrillidou, and Toni Olshen, Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 22-23, 2005
•	The Story Behind the Numbers: Measuring the Impact of Networked Electronic Services (MINES) and the Assessment of the Ontario Council of University Libraries’ Scholars Portal Martha Kyrillidou, Toni Olshen, Brinley Franklin and Terry Plum, Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 23, 2005.
•	The Story Behind the Numbers: Measuring the Impact of Networked Electronic Services (MINES) and the Assessment of the Ontario Council of University Libraries’ Scholars Portal Brinley Franklin, Martha Kyrillidou, and Toni Olshen, Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 22-23, 2005.
•	LibQUAL+ in the local context: results, action and evaluation. Selena A. Lock & J. Stephen Town, Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 23, 2005.
•	The New Library User in Sweden: A LibQUAL+™ Study (PowerPoint) Martha Kyrillidou, Ann-Christin Persson, Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 22-23, 2005.
•	LibQUAL+ in the UK and Ireland: three years findings and experience Stephen Town & Selena Lock, Presentation for the paper presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 22-23, 2005.
•	LibQUAL+ in the UK and Ireland: three years findings and experience J. Stephen Town & Selena A. Lock, Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 23, 2005.
•	LibQUAL+™ in the local context: results, action and evaluation Selena A. Lock & J. Stephen Town, Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 23, 2005.

ARL & Group Notebooks

Click here to view All

•	2009 SCONUL Notebook
•	2009 ARL Notebook
•	2008 ARL Notebook
•	2007 ARL Notebook
•	CARL Consortium 2007 Results Notebook
•	JULAC Consortium 2007 Results Notebook
•	2006 ARL Notebook
•	2005 ARL Notebook
•	2004 ARL Notebook
•	2003 ARL Notebook

Marketing

Click here to view All

•	*Suggestions for Marketing Your LibQUAL+® Survey LibQUAL+® Team
•	Marketing Materials - Letter to Faculty Roxbury Community College, This letter is accompanied by a "mini-flyer" - printed 4 to a page.
•	Marketing Materials - Flyer Roxbury Community College, Make this a mini-flyer - print 4 to a page. See print settings in Word.
•	Marketing Materials - Flyers (4 total) Anglia Ruskin
•	Marketing Materials - Table Tent Anglia Ruskin
•	Marketing Materials - Bookmarks Anglia Ruskin
•	Marketing Materials - Student Newspaper
•	Marketing Materials - Reminder
•	Marketing Materials - Poster
•	Marketing Materials - Letter

Communicating Survey Results to Stakeholders

Click here to view All

•	Participant-Related Sites Links to Web sites created by LibQUAL+® participants.
•	LibQUAL+® 2006: Measuring Service to Achieve Excellence Texas A&M University Libraries

Share Fair

Click here to view All

•	LibQUAL+® Share Fair: Summer 2009 (Chicago)
•	LibQUAL+® Share Fair 2007 This booklet contains contact information and abstracts from the Summer 2007 LibQUAL+® Share Fair presentations in Washington, DC.
•	LibQUAL+® Share Fair: Summer 2006 This booklet contains contact information and abstracts from the Summer 2006 LibQUAL+® Share Fair presentations in New Orleans, Louisiana on June 26.
•	LibQUAL+(TM) Share Fair 2004
•	LibQUAL+(TM) Share Fair Photos of the LibQUAL+(TM) Share Fair held in Orlando, FL June 2004.
•	LibQUAL+(TM) Share Fair: Summer 2004 (Brighton, UK)