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LibQUAL+® has been the subject of numerous papers, presentations, and articles over the past several years. On this page, you can access that information online in the LibQUAL+® archives.

The ten most recent publications of each type (articles, presentations, etc.) are listed below. To find other publications, use the search feature below or click on the text reading "Click here to view all" next to each document type.

Related Articles

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•	PHASE 1 OCDA Scale Results: Psychometric Assessment and Descriptive Statistics for Partner Libraries Paul J. Hanges, Juliet Aiken, Xiafang Chen & Hali Chambers, Report on the University of Maryland results, 2007.
•	LibQUAL+(TM) Spring 2004 Survey Results
•	LibQUAL+(TM) 2004 Survey Highlights
•	Improving service quality in libraries: LibQUAL+(TM) Colleen Cook, Fred Heath, and Bruce Thompson, Washington, DC: Association of Research Libraries. (ISBN 0-918006-96-1) [forthcoming].
•	Statistics in Practice - Measuring and Managing: LISU Occassional Paper No. 32 Claire Creaser (ed.), 2003 Copyright: the individual contributors and LISU
•	LibQUAL+(TM) Spring 2003 Survey Results
•	LibQUAL+(TM) 2003 Survey Highlights
•	LibQUAL+(TM) 2003 Results Poster
•	NY3Rs/LibQUAL+(TM) Web site
•	Library Trends: A special issue on Measuring Service Quality Kyrillidou, M. and Heath, F., editors, 49, no. 4 (Spring 2001)

Special

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•	2009 LibQUAL+® Session I Highlights Supplementary
•	2009 LibQUAL+® Session I Highlights
•	2008 LibQUAL+® Session I & II Highlights Supplementary
•	2008 LibQUAL+® Session I & II Highlights
•	LibQUAL+® 2010 In-Kind Grant Program Guidelines
•	2008 Holiday Card Yolanda Glass
•	LibQUAL+® in the Sciences Prepared by Gary Roebuck, MaShana Davis and Martha Kyrillidou, "LibQUAL+® in the Sciences" highlights data captured by faculty, graduate students and undergraduates in the Science/Math, Engineering/Computer Science and Health Science Disciplines across 302 libraries (53 of them ARL libraries). Prepared for the ARL/CNI Forum on "Reinventing Science Librarianship: Models for the Future," October 16–17, 2008.
•	MINES for Libraries®: University of Macedonia Martha Kyrillidou, Gary Roebuck and MaShana Davis, (Washington DC: Association of Research Libraries, 2008).
•	Methodology for Coding Qualitative Data Provided by the LibQUAL+® User Assessment Group, Brown University
•	2008 LibQUAL+® Session I Survey Highlights Supplementary Supplementary to the 2008 LibQUAL+® Session I Survey Highlights.

Bibliography

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•	LibQUAL+® Bibliography
•	LibQUAL+™ Study Bibliography

LibQUAL+® Update

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•	LibQUAL+® Update: October 2009 Highlights in this issue: 2009 Survey information and update; 2010 Survey registration and fee structure; LibQUAL+® Events: Training sessions at ALA Midwinter 2010, METS Workshop, Service Quality Evaluation Academy, the 2010 Library Assessment Conference; An invitation for a chance to see yourself and your work in the new Procedures Manual; Spotlight on University of Haifa
•	LibQUAL+® Update: May 2009 In this issue: 2009 Session I Survey Deadline; Library Assessment Conference Proceedings Now Available; Summer Events with LibQUAL+®; Library Assessment Corner; and much more!.
•	LibQUAL+® Update: January 2009 In this issue: Special Note to 2008 Participants; Events: Booth Consultations at ALA Annual Conference, Service Quality Measurement in Libraries: A LibQUAL+® Exchange, etc.; Spotlight On: International Participation; Library Assessment Corner: 2009 ALA Midwinter Meeting Presentations, Graduate Student and Faculty Spaces and Services, SPEC Kit 308, etc.; and more!.
•	LibQUAL+® Update: October 2008 Highlights in this issue: Survey information 2008-2009; Events: 2009 ALA Midwinter Meeting in Denver, CO; Spotlight On: Northeastern University; Library Assessment Corner: Plans for the 2010 Library Assessment Conference and LibQUAL+® Publications: Papers, Posters, & Presentations; and more!.
•	LibQUAL+® Update: July 2008 Highlights in this issue include: 2008 LibQUAL+® survey information; LibQUAL+® presentations at the 2008 Library Assessment Conference; LibQUAL+® Events: ALA Midwinter 2009 and Using LibQUAL+® Effectively; LibQUAL+® Assessment Corner: Building Effective, Sustainable, and Practical Library Assessment with ARL and "Library Users’ Service Desires: A LibQUAL+® Study"; and more!.
•	LibQUAL+® Update: May/June 2008 Highlights in this issue include: 2008 ALA Annual Conference events; news from ARL: New ARL ED announcement; tips for turning your LibQUAL+® results into action; the latest LibQUAL+® research; and much more!.
•	LibQUAL+® Update: April 2008 Highlights in this issue include: 2008 Survey Information; LibQUAL+® on the Move; LibQUAL+® Events - Anaheim and Service Quality Evaluation Academy; Spotlight On: Oklahoma State University; Library Assessment Corner - WVU Today article, Library Assessment Blog; and more!.
•	LibQUAL+® Update: January 2008 Highlights in this issue include: 2008 Survey now available; LibQUAL+® at ALA in Anaheim, CA in June 2008; expansion of language translations and participants; LibQUAL+® Update new distribution schedule; recap of January events; special thanks to West Virginia University Libraries; and much more!.
•	The LibQUAL+® Update: Vol. 5, No. 3, December 31, 2007 Highlights in this issue include: 2007 and 2008 survey information, LibQUAL+® events at the 2008 ALA Midwinter Meeting, Web site updates, and much more!.
•	The LibQUAL+® Update: Vol. 5, No. 2, September 19, 2007 Highlights in this issue include: 2008 Registration Information, Spotlight On: JULAC Consortium, 2007 Session I SPSS Data Files, LibQUAL+® Training, and much more!.

4th Northumbria Proceedings

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•	Proceedings of the 4th Northumbria International Conference on Performance Measurement in Libraries and Information Services Edited by Joan Stein, Martha Kyrillidou, Denise Davis, Pittsburgh, Pennsylvania, August 12-16, 2001 (Washington, DC: Association of Research Libraries, 2002).
•	User-framed library servies at Arizona State University West Marilyn Myers, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
•	Welfare or wisdom: performance measurement of information skills education Stephen Town, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
•	The Libecon Project: Library statistics for international benchmarking and advocacy David Fuegi, Phillip Ramsdale, and John Sumsion, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
•	The forging of consensus: a methodological approach to service quality assessment Colleen Cook, Fred Heath, Martha Kyrillidou, Duane Webster, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
•	The attributes of information as an asset, its measurement and role in enhancing organizational effectiveness Joan Stenson, Charles Oppenheim, and Richard Wilson, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
•	The Association of Research Libraries Statistics and Measurement Program: From Descriptive Data to Performance Measures Julia Blixrud, presented at the 67th IFLA Council and General Conference, August 16-25, 2001 and the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
•	The Academic Quality Improvement Project (AQIP) and accredidation: When assessment is not optional Jeffrey Gatten, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
•	Technology - Pied Piper or playground bully? Or, creating meaningful measures using emerging technologies: Separating the reality from the myths Christine Koontz, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
•	Strategic uses of evaluation and performance measurement Geoffry Ford, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.

5th Northumbria Proceedings

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•	Cross-cultural implementation of LibQUAL+™: the French language experience Martha Kyrillidou, Toni Olshen, Fred Heath, Claude Bonnelly, Jean-Pierre Cote, in Library measures to fill the void. Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Durham, UK, July 29, 2003: 193-199.
•	LibQUAL+™ from the UK Perspective Colleen Cook, Fred Heath, Bruce Thompson, In Library measures to fill the void. Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Durham, UK, July 28, 2003: 156-159.
•	Filling the void or bridging the deep?: LibQUAL+™ in the UK Stephen Town, Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Durham, UK, July 29, 2003: 212-219.

6th Northumbria Proceedings

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•	Assessment in North American Research Libraries: A Preliminary Report Card Steve Hiller, Martha Kyrillidou and Jim Self, Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 22-25, 2005.
•	The Story Behind the Numbers: Measuring the Impact of Networked Electronic Services (MINES) and the Assessment of the Ontario Council of University Libraries’ Scholars Portal Brinley Franklin, Martha Kyrillidou, and Toni Olshen, Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 22-23, 2005
•	The Story Behind the Numbers: Measuring the Impact of Networked Electronic Services (MINES) and the Assessment of the Ontario Council of University Libraries’ Scholars Portal Martha Kyrillidou, Toni Olshen, Brinley Franklin and Terry Plum, Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 23, 2005.
•	The Story Behind the Numbers: Measuring the Impact of Networked Electronic Services (MINES) and the Assessment of the Ontario Council of University Libraries’ Scholars Portal Brinley Franklin, Martha Kyrillidou, and Toni Olshen, Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 22-23, 2005.
•	LibQUAL+ in the local context: results, action and evaluation. Selena A. Lock & J. Stephen Town, Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 23, 2005.
•	The New Library User in Sweden: A LibQUAL+™ Study (PowerPoint) Martha Kyrillidou, Ann-Christin Persson, Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 22-23, 2005.
•	LibQUAL+ in the UK and Ireland: three years findings and experience Stephen Town & Selena Lock, Presentation for the paper presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 22-23, 2005.
•	LibQUAL+ in the UK and Ireland: three years findings and experience J. Stephen Town & Selena A. Lock, Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 23, 2005.
•	LibQUAL+™ in the local context: results, action and evaluation Selena A. Lock & J. Stephen Town, Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 23, 2005.

Marketing

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•	*Suggestions for Marketing Your LibQUAL+® Survey LibQUAL+® Team
•	Marketing Materials - Letter to Faculty Roxbury Community College, This letter is accompanied by a "mini-flyer" - printed 4 to a page.
•	Marketing Materials - Flyer Roxbury Community College, Make this a mini-flyer - print 4 to a page. See print settings in Word.
•	Marketing Materials - Flyers (4 total) Anglia Ruskin
•	Marketing Materials - Table Tent Anglia Ruskin
•	Marketing Materials - Bookmarks Anglia Ruskin
•	Marketing Materials - Student Newspaper
•	Marketing Materials - Reminder
•	Marketing Materials - Poster
•	Marketing Materials - Letter

Communicating Survey Results to Stakeholders

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•	Participant-Related Sites Links to Web sites created by LibQUAL+® participants.
•	LibQUAL+® 2006: Measuring Service to Achieve Excellence Texas A&M University Libraries