LibQUAL+® has been the subject of numerous papers, presentations, and articles over the past several years. On this page, you can access that information online in the LibQUAL+® archives.
The ten most recent publications of each type (articles, presentations, etc.) are listed below. To find other publications, use the search feature below or click on the text reading "Click here to view all" next to each document type.
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Measuring the Impact of Networked Electronic Resources: Developing an Assessment Infrastructure for Libraries, State, and Other Types of Consortia
Terry Plum, Brinley Franklin, Martha Kyrilldou, Gary Roebuck, and Mashana Davis, Performance Measurement and Metrics: The International Journal for Library and Information Services 11, no. 2 (2010): 184-198.
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The Value of Electronic Resources: Measuring the Impact of Networked Electronic Services (MINES for Libraries®) at the Ontario Council of University Libraries
Catherine Davidson and Martha Kyrillidou, Research Library Issues: A Bimonthly Report from ARL, CNI, and SPARC 271 (2010): 41-47.
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Evaluating Usage and Impact of Networked Electronic Resources through Point-of-Use Surveys: A MINES for Libraries ™ Study
Martha Kyrillidou, Terry Plum, and Bruce Thompson, The Serials Librarian 59 (2010): 159-183.
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Digital Library Service Quality: what does it look like?
Martha Kyrillidou, Colleen Cook, and Yvonna Lincoln, in Evaluation of Digital Libraries: an insight into useful applications and methods, eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 187-214.
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From usage to user: library metrics and expectations for the evaluation of digital libraries
Brinley Franklin, Martha Kyrillidou, and Terry Plum, in Evaluation of Digital Libraries: an insight into useful applications and methods, eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 17-39.
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ClimateQUAL: Organizational Climate and Diversity Assessment
Martha Kyrillidou and M. Sue Baughman, C&RL News 70, no. 3 (2009): 154-157.
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Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden the “LibQUAL+® Lite” Example
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Performance Measurement and Metrics 10, no. 1 (2009): 6-16.
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Equating scores on “Lite” and long library user survey forms: The LibQUAL+® Lite randomized control trials
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Performance Measurement & Metrics 10, no. 3 (2009): 212-219.
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Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden The LibQUAL® Lite Randomized Control Trial (RCT)
Martha Kyrillidou, Doctoral Dissertation, University of Illinois - Urbana-Champaign (2009).
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LibQUAL+® and beyond: library assessment with a focus on library improvement
Martha Kyrillidou, (Guest Ed.), Performance Measurement and Metrics 9, no. 3 (2008): 155-230.
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Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services: Proving Value in Challenging Times
Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012)
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An Introduction to the LibQUAL+® Triads Protocol: Using Ipsative Measurement to Assess Highly Desired Outcomes
Bruce Thompson and Martha Kyrillidou, Paper, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
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Regrounding LibQUAL+® for the Digital Library Environment: An Analysis of the DigiQUAL Data
Martha Kyrillidou, Bruce Thompson, and Colleen Cook, Paper, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
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Simpson's Paradox as a Challenge in Library Assessment: An Example Using LibQUAL+® Long and LibQUAL+® Lite Data
Bruce Thompson and Martha Kyrillidou, Paper, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
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Does using item sampling methods in library service quality assessment affect score norms?: A LibQUAL+® Lite study
Colleen Cook, Bruce Thompson, and Martha Kyrillidou, Paper, 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
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Does using item sampling methods in library service quality assessment affect zone of tolerance boundaries?: A LibQUAL+® Lite study
Martha Kyrillidou, Colleen Cook, and Bruce Thompson, Paper, 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
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Does using item sampling methods in library service quality assessment compromise data integrity?: A LibQUAL+® Lite study
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Paper, 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
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ClimateQUAL™: Organizational Climate and Diversity Assessment
Martha Kyrillidou, Charles Lowry, Paul Hanges, Juliet Aiken, and Kristina Justh, Paper, Proceedings of the Fourteenth National Conference of the Association of College and Research Libraries, March 12-15, 2009, Seattle, Washington: Pushing the Edge: Explore, Engage, Extend, Dawn M Mueller (ed), (March 2009): 150-164.
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How You Can Evaluate the Integrity of Your Library Assessment Data: Intercontinental LibQUAL+® Analysis Used as Concrete Heuristic Examples
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Paper, The Library Assessment Conference: Building Effective, Sustainable and Practical Assessment, Charlottesville, VA, September 25, 2006.
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Using National and International Score Norms as a Library Service Quality Benchmarking Tool
Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Paper, The 17th meeting of the Greek Academic Libraries, Ioannina, Greece, September 24-26, 2008.
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LibQUAL+® Update: Fall 2011
In this issue: LibQUAL+® Triads Pilot, the new LibQUAL+® Membership Subscription, the new Balanced Scorecard cohort, spotlight on University of Glasgow, and more.
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LibQUAL+® Update: Summer 2011
In this issue: 2012 registration open, 2011 participation update, new custom analyses, upcoming events, spotlight on Université de Montréal, and more.
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LibQUAL+® Update: Spring 2011
In this issue: 2011 registration open, 2011 participation update, service enhancements, 2012 In-Kind Grant program, upcoming events, spotlight on Richard Stockton College of New Jersey, and more.
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LibQUAL+® Update: Summer/Fall 2010
In this issue: 2011 registration open, 2010 participation update, recently published articles, 2011 In-Kind Grant program deadline, 2010 Library Assessment Conference announcements, upcoming events, and more.
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LibQUAL+® Update: Spring 2010
In this issue: 2010 participation update, LibQUAL+® events, 2011 In-Kind Grant Program, Spotlight on Bibliothèque Nationale et Universitaire de Strasbourg, TechQual+ webinar, and more.
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LibQUAL+® Update: Winter 2010
In this issue: 2009 Survey Wrap-up, 2010 Survey Underway, LibQUAL+® Events, In-Kind Grant Winners Announced, Bookmark design contest, Spotlight on McGill University.
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LibQUAL+® Update: October 2009
Highlights in this issue: 2009 Survey information and update; 2010 Survey registration and fee structure; LibQUAL+® Events: Training sessions at ALA Midwinter 2010, METS Workshop, Service Quality Evaluation Academy, the 2010 Library Assessment Conference; An invitation for a chance to see yourself and your work in the new Procedures Manual; Spotlight on University of Haifa.
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LibQUAL+® Update: May 2009
In this issue: 2009 Session I Survey Deadline; Library Assessment Conference Proceedings Now Available; Summer Events with LibQUAL+®; Library Assessment Corner; and much more!
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LibQUAL+® Update: January 2009
In this issue: Special Note to 2008 Participants; Events: Booth Consultations at ALA Annual Conference, Service Quality Measurement in Libraries: A LibQUAL+® Exchange, etc.; Spotlight On: International Participation; Library Assessment Corner: 2009 ALA Midwinter Meeting Presentations, Graduate Student and Faculty Spaces and Services, SPEC Kit 308, etc.; and more!
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LibQUAL+® Update: October 2008
Highlights in this issue: Survey information 2008-2009; Events: 2009 ALA Midwinter Meeting in Denver, CO; Spotlight On: Northeastern University; Library Assessment Corner: Plans for the 2010 Library Assessment Conference and LibQUAL+® Publications: Papers, Posters, & Presentations; and more!
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LibValue: Comprehensive Approaches to Defining Library Value
Bruce Kingma and Martha Kyrillidou, Webcast, Association of Research Libraries, May 9, 2013.
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LibValue: Comprehensive Approaches to Defining Library Value
Bruce Kingma and Martha Kyrillidou, Webcast slides, Association of Research Libraries, May 9, 2013.
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LibValue: Assessing the Value of E-books to Academic Libraries and Users
Paula Kaufman, Tina Chrzastowski, Lynn Wiley, and Martha Kyrillidou, Webcast, Association of Research Libraries, April 18, 2013.
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LibValue: Assessing the Value of E-books to Academic Libraries and Users
Paula Kaufman, Tina Chrzastowski, Lynn Wiley, and Martha Kyrillidou, Webcast slides, Association of Research Libraries, April 18, 2013.
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LibValue: Value of Commons Spaces
Steve Smith, Gayle Baker, Teresa Walker, and Martha Kyrillidou, Webcast, Association of Research Libraries, March 21, 2013.
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LibValue: Value of Commons Spaces
Steve Smith, Gayle Baker, Teresa Walker, and Martha Kyrillidou, Webcast slides, Association of Research Libraries, March 21, 2013.
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LibValue: Undergraduate Student Success
Regina Mays, Rachel Fleming-May, Teresa Walker, and Martha Kyrillidou, Webcast, Association of Research Libraries, February 14, 2013.
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LibValue: Undergraduate Student Success
Regina Mays, Rachel Fleming-May, Teresa Walker, and Martha Kyrillidou, Webcast slides, Association of Research Libraries, February 14, 2013.
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LibValue, University of Tennessee, at the Library Assessment Forum
Martha Kyrillidou, Steven Smith, Regina Mays, Teresa Walker, Library Assessment Forum, American Library Association Midwinter Meeting, Seattle, Washington, January 25, 2013.
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LibQUAL+® Survey Introduction
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
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Proceedings of the 4th Northumbria International Conference on Performance Measurement in Libraries and Information Services
Joan Stein, Martha Kyrillidou, and Denise Davis, eds. Pittsburgh, Pennsylvania, August 12-16, 2001 (Washington, DC: Association of Research Libraries, 2002).
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Cost/benefit comparison of print and electronic journals in a university library: a progess report
Jennifer Sweeney, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
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Made to measure: developing client-oriented statistics
Claire Creaser and J. Eric Davies, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
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The Academic Quality Improvement Project (AQIP) and accredidation: When assessment is not optional
Jeffrey Gatten, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
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"BIX: the library index": A benchmarking project for German libraries
Petra Klug, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
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A new look at service level agreements
Stephen Thornton and Chrissie Stewart, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001
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Academic Research Library Support of Sponsored Research in the United States
Brinley Franklin, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
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Activity-based costing as a performance tool for library and information technology services
Trevor Gerdsen, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
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Assessment of academic libraries in Andalusia (southern Spain): an EFQM-compliance guide
Miguel Barrionuevo and Aurora Perez, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
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Changes in usage, usability, and user support
Denise Troll, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
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Building and sustaining a culture of assessment: best practices for change leadership
Meredith Gorran Farkas, Reference Services Review 41 no. 1 (2013): 13-31
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Service quality assessment in university libraries of Pakistan/L’évaluation de la qualité de service dans les bibliothèques universitaires du Pakistan
Shafiq Ur Rehman, Canadian Journal of Information and Library Science 37, no. 1 (2013): 59-80.
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Examining the measurement and structural invariance of LibQUAL+® across user groups
Vincent Kieftenbeld and Prathiba Natesan, Library & Information Science Research 35, no. 2 (2013): 143-150. doi: http://dx.doi.org/10.1016/j.lisr.2012.11.003
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A review of the literature on assessment in academic and research libraries, 2005 to August 2011
Jon R. Hufford, portal: Libraries and the Academy 13, no. 1 (2013): 5-35.
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Delivering and assessing music reference services
Kirstin Dougan, The Reference Librarian 54, no. 1 (2013): 38-54.
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Using quantitative and qualitative unit profiling for identifying the contribution of library resources to teaching quality
Stuart Palmer, Library and Information Research 36, no. 113 (2012): 81-98.
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“We thought it might encourage participation.” Using lottery incentives to improve LibQUAL+™ response rates among students
Stefanie Buck, Jennifer E. Nutefall, and Laurie M. Bridges, Journal of Academic Librarianship 38, no. 6 (2012): 400-408.
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Measuring service quality in public and private sector university libraries of Pakistan
Shafiq U. Rehman, Pakistan Journal of Library & Information Science, 13 (2012)
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The use of LibQUAL+ by European research libraries
Henk Voorbij, Performance Measurement and Metrics, Vol. 13 Iss: 3 (2012): 154 - 168.
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An Extended LibQUAL+ Model Based on Fuzzy Linguistic Information
Francisco J. Cabrerizo, Ignacio J. Pérez, Javier López-Gijón, Enrique Herrera-Viedma, Modeling Decisions for Artificial Intelligence Lecture Notes in Computer Science 2012: 90-101.
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