LibQUAL+(TM) -- Charting Library Service Quality

LibQUAL+(TM) is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. The goals of LibQUAL+(TM) are to:

The LibQUAL+(TM) project was supported in part by a grant from the U.S. Department of Education's Fund for the Improvement of Postsecondary Education (FIPSE) from 2001-2003. Funding to develop a similar protocol for digital libraries is currently provided by NSDL/NSF through August 2004. LibQUAL+(TM), a partnership between ARL and Texas A&M University, is one of the ARL New Measures Initiatives managed as part of the ARL Statistics and Measurement Program.

News:

Posted at:10:00 AM, 12/16/2008

The survey preferences form for the 2009 LibQUAL+® survey is now available at http://www.libqual.org/Manage/Survey/index.cfm. This form allows you to designate the language for your survey, set survey start and end dates, indicate whether your institution will offer local incentives and receive data in SPSS format, identify a support e-mail address that will appear on your survey form, and upload your institution's logo.

NOTE: If you participated in 2008 Session II, you must wait until Dec 22, 2008, to register for 2009 (and access preferences) because the 2008 Post Hoc Questionnaire and Evaluation Questionnaire will continue to be available until that time.

Posted by MaShana A. Davis, at 1:36 PM, 10/1/2008

Registration for the 2008 survey closed on August 31, 2008. If you would like to participate in the 2009 survey, register online at http://www.libqual.org/Register/index.cfm.

2009 Deadlines

2009 Session I: January 15th —May 30th
*Last day to register is May 1st*

2009 Session II: July 1st —December 9th
*Last day to register is August 31st*

Posted by MaShana A. Davis, at 4:04 PM, 5/27/2008

Use this online form to request free LibQUAL+(TM) publications, training materials, and other educational items.

Posted at:12:00 PM, 10/3/2007

For the fourth year, LibQUAL+® is sponsoring an in-kind grant program for participants in the 2009 LibQUAL+® survey. A total of up to five institutions will be awarded grants to participate in the 2009 survey. Our goal is to offer one grant for every 50 registered libraries.

Two application deadlines: June 13, 2008 and December 15, 2008.

More News...

Events:

Dates: 1/24/2009 - 1/25/2009

Conference: ALA Midwinter Meeting

Site: Colorado Convention Center

Location: Denver, CO

The LibQUAL+® Team will be available for individual consultations at our Colorado Convention Center booth (Booth #2152) on January 24-25, 2009 at 10:30am-3:30pm.

Date: 1/26/2009

Conference: ALA Midwinter Meeting

Site: Curtis Hotel, 1405 Curtis Street, Patty Cake Room

Location: Denver, CO

LibQUAL+® Survey Introduction, 8:30 am - 10:00 am

LibQUAL+® Survey Administration, 10:30 am - 1:30 pm

LibQUAL+® Survey Results, 2:00 pm - 4:30 pm

This is a set workshops designed to provide potential and current participants with vital information to aid in the survey process. Each workshop covers a variety of topics including the history of LibQUAL+®, developing objectives and goals for administering the survey, marketing your survey, survey process via the LibQUAL+® Web site, analyzing survey results, and much more! For more information about these events, see LibQUAL+® Training Programs.

Date: 3/14/2009

Conference: Association of College and Research Libraries

Site: Washington State Convention & Trade Center

Location: Seattle, WA

The LibQUAL+® Team will be available for individual consultations at our Washington State Convention & Trade Center booth (Booth #837) at the following times:

Friday, March 14: 10am-4pm
Saturday, March 15: 10am-4pm
To reserve a timeslot, please send an email to libqual@arl.org, and indicate your date and time preference.

Dates: 3/16/2009 - 3/20/2009

Site: Hotel Monteleone

Location: New Orleans, LA

The Academy is an intensive five-day program focusing on qualitative and quantitative methods for collecting and analyzing library service quality data. The program emphasizes basic concepts and skills in measurement and data analysis that will be applicable to service quality evaluations. The Academy is designed for librarians across library types and organizational structures, with a strong commitment to service quality assessment efforts.

Interested individuals are welcome to submit an application before the deadline of January 5, 2009.

More Events...

Publications:

Yolanda Glass

Highlights in this issue: Survey information 2008-2009; Events: 2009 ALA Midwinter Meeting in Denver, CO; Spotlight On: Northeastern University; Library Assessment Corner: Plans for the 2010 Library Assessment Conference and LibQUAL+® Publications: Papers, Posters, & Presentations; and more!.

Sherri Jones and Jessica Kayongo, College & Research Libraries 69 (6) (November 2008):493-509.

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